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TL;DR: Airlines used to set SLOs that they couldn't hit consistently. They updated the SLOs based on actual performance, and now they hit them much more consist
by alexhutcheson 8y ago
TL;DR: Airlines used to set SLOs that they couldn't hit consistently. They updated the SLOs based on actual performance, and now they hit them much more consistently. Article author seems to believe the pointy-haired boss idea that if they went back to the original (over-optimistic) SLOs then the airlines would somehow increase performance to hit them.