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One rather insidious thing about H&R Block's online tax filing website is that, once the hapless user has chosen to have a real human "tax pro" review their tax
by HillaryBriss 8y ago
One rather insidious thing about H&R Block's online tax filing website is that, once the hapless user has chosen to have a real human "tax pro" review their tax return (for an additional fee), the user cannot un-choose it! The website does not offer you that choice.
Even worse, when the user calls the H&R Block help number, a computerized voice does offer the user the option to downgrade, but notes that it will have to delete all of the data the user entered!!!
Talk about sleazy.
- yeahitslikethat 8y agoIs not sleazy. They have two systems but no export from one to the other and why should they? It's free. You build it for free.
- HillaryBriss 8y agoNo. It really is sleazy. I'm talking about a situation where the user is paying for the H&R service. This is a paying customer, not a free user. This user then adds a tax pro review service but decides later that they do not want that add-on service. But now the user cannot remove that added-on service on the H&R website. The user calls in to an automated phone line which tells the user that, in order to downgrade, the system must clear out all of their data.
- yeahitslikethat 8y agoThe free system is a different system built by a different team. Integrating the two systems would be a nightmare. Don't attribute to maliciousness what can be attributed to incompetence.