I agree, but I'm sympathetic to the guy - I don't think it's actually common knowledge that if you miss the first leg, the second is canceled. It's a non-normal

I agree, but I'm sympathetic to the guy - I don't think it's actually common knowledge that if you miss the first leg, the second is canceled. It's a non-normal use case, the only way you'd learn it is if you try doing it and have it go wrong, or someone tells you. I had it happen to me where I booked an itinerary going from NYC -> London -> Berlin, but then I had to be in London a week earlier. It was cheaper for me to buy a new one way ticket from a different airline, but then I showed up for my London -> Berlin flight and they said it was canceled since I didn't do NYC -> London. I said, "Umm, okay, I don't mind forfeiting that, but I already paid. Can you let me go London to Berlin? I don't have any other arrangements here." They overrode the cancel and let me in. I think this is an easy error to make, because most people don't ever travel in a way where they'd miss their first leg and take the second. I know it took me by surprise. Agree about not ranting on a company blog though, it doesn't give people the warm fuzzy feeling about doing business with you.