Moving the goalposts. Or perhaps more properly, re-setting expectations. If you can’t stick to your own schedule, give me one you can stick to. I’m of course r

Moving the goalposts. Or perhaps more properly, re-setting expectations. If you can’t stick to your own schedule, give me one you can stick to. I’m of course reiterating what you already said (“adjusted to compensate”), but from a customer POV I’m going to be less upset if I’m early than if I’m late.