If he is the most capable IT guy you have, there really is no choice but to have him as the "fixer of last resort". You can minimize his burden by: - making s

If he is the most capable IT guy you have, there really is no choice but to have him as the "fixer of last resort". You can minimize his burden by: - making sure you don't call him if you can fix it yourself, or if anyone else BUT him can fix it - identifying probable or possible areas of failure and have him provide a little advanced training for how to handle incidents - making ABSOLUTELY sure that any incidents that do occur, are addressed with systems to prevent or repair any recurrence of the same problem. Preferably automated systems whenever possible. You should be doing this anyway, but if you want to know how to minimize the emergency workload, the best way is to make sure each emergency happens only once and never happens again. Thus the number and severity of emergencies will naturally decrease over time.