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Do you (18f) have any success with redesigning internal government sites, those that require smart cards to access? Some of those are the worst.
by frogpelt 8y ago
Do you (18f) have any success with redesigning internal government sites, those that require smart cards to access?
Some of those are the worst.
- yoz 8y agoI was at 18F for almost 4 years. In that time, many of the projects I worked on were internally-facing. The US Government runs thousands of internally-facing websites and web applications. Many of them are entirely internal to single agencies, others are for inter-agency collaboration. Many of them require PIV or CAC cards for auth. And yes, many of them - whether card-authenticated or not - are utterly horrific. This is a big part of why the USWDS project was created. 18F is tiny, and there's no way it could address even 1% of .gov by itself. Fortunately, there are many people all across government who want to improve UX on sites and apps. USWDS is a good starter kit that significantly reduces the cost of such projects for everyone, not just 18F.
- donjo 8y ago^ what Yoz said (Hi Yoz!). Also within the last 6 months login.gov added support for PIV/CAC cards so while that product only handles the sign on experience, there is some hope for internal sites improving across the board. The tools exist at least.