I bet there's also a measurable difference in outcome when this type of communication is forced through a screen. By removing the face-to-face interaction you'r

I bet there's also a measurable difference in outcome when this type of communication is forced through a screen. By removing the face-to-face interaction you're making it easier to remove empathy from the situation... But frankly welcome to the US - we have zero empathy for people who end up incarcerated ='(