>My hunch is that these are doing comparatively better outside the US because basic banking elsewhere is relatively worse than here. In my experience with at le

>My hunch is that these are doing comparatively better outside the US because basic banking elsewhere is relatively worse than here. In my experience with at least Chase and Capital One the "big banks" have invested pretty heavily in their UI/UX and I haven't had any issues getting CX questions answered when I need to. Would completely disagree with this. I suspect, in the UK, they're doing better because regulators have recently become much friendlier towards challengers. The UK has also generally been pretty good with encouraging new technologies - faster payments, CASS, open banking, cheque imaging etc have all been launched with varying degrees of success. It's well known that banking technology is generally worse in the US -- you only have to look at the roll-out of EMV and contactless to see how slow-moving things have generally been there. As far as I know there's no direct equivalent to the UK's Faster Payments scheme, either [1]. Do any of your banks even support 3-D Secure? Companies like Monzo are able to differentiate on _much_ more than just UX and customer support. The tech stack has been designed from the ground up, so payments and notifications are (at least to a human observer!) instant. You have novel services like Monzo.me that allow external people to pay into your current account ("checking account") via debit card instantly. [1] - No, same-day ACH doesn't count.