Too large sales team? Or community outreach ambassadors or whatever we call them these days. The business model as I understand it is they pay for any missing

Too large sales team? Or community outreach ambassadors or whatever we call them these days. The business model as I understand it is they pay for any missing roommates rent until the spot is filled? Maybe they had a fragmentation problem? 30 people move into 10 rooms, 10 people move out, negative 30% income.