Not to condone anything, but I see another part of the cycle: the "we fucked up" post that makes everything all better. It seems the mob responds very well to

Not to condone anything, but I see another part of the cycle: the "we fucked up" post that makes everything all better. It seems the mob responds very well to these kinds of admissions of guilt. The problem with some companies is that they don't have to say sorry because they have monopolies and don't give a shit about you as a customer. I think in some ways the Mob just wants to see a more friendly business atmosphere that respects them as customers, and they use the power they have to try to achieve those ends.