Well in this case, it is in his contract in black and white and there are no shortage of people reporting the same issue. Quoted low price that gets reprojected

Well in this case, it is in his contract in black and white and there are no shortage of people reporting the same issue. Quoted low price that gets reprojected to nearly triple the price, personal property held for ransom, Threats of lawsuits and actual lawsuits being files against customers that post reviews. I think this is a bad case to highlight mob mentality as this is beyond an owner being rude because his dog died that day. This guy is engaging in serial fraud against consumers and trying to legally bind them from discovering the serial nature of his actions. I don't see what the big deal is, if you are reputable it comes out, others will post that it was not there experience if you get a bad review. The only way that I see it potentially being damaging is if you are new and get a series of bad reviews right of the bat. That being said, I thing entities like yelp need to provide a mechanism to owners to air there side of the story. Sure there are bad consumers looking to get something for free. But there is a critical threshold where it is not just bad consumers, it's a pattern of behavior by business owners. The balance of power has shifted and in certain ways that is a good thing.