The thing that gets me isn't any one specific policy, but the general sentiment companies like United project to their customers. It's pretty much "We hate your

The thing that gets me isn't any one specific policy, but the general sentiment companies like United project to their customers. It's pretty much "We hate your guts and think you're dumb enough to fall for any number of ways that we're going to try to fuck you over." A lot of these companies, if they were a person and not an entity, would probably be diagnosed with antisocial personality disorder. They spend a lot of money on loyalty programs, but I think the best way to engender loyalty is to actually treat people like human beings. Companies like JetBlue, Virgin, and Southwest are equally conniving, but they certainly work a LOT harder to hide it. And for that reason, I'll always take a flight from one of them, even if it's a little bit pricier. I know there will be less surprises and things that piss me off. I feel like they're actually working to try to earn my business.