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A couple of years ago I accidentally cancelled my Adobe CC subscription because instead of being a fallback to safety as it normally is, the "Cancel" button imm
by frosted-flakes 8y ago
A couple of years ago I accidentally cancelled my Adobe CC subscription because instead of being a fallback to safety as it normally is, the "Cancel" button immediately ended the non-refundable subscription[0]. I don't remember what the actual fallback to safety button was—probably "Now Now".
Adobe fixed that glaring problem soon after. I expect I wasn't the only one to make that mistake.
[0] You have to pay for whole year in advance and I was only one month in, which meant that was a $300 mistake. Fortunately, Adobe gave me a refund going through the rigaramorole of calling support, and they told me to create a new subscription. Which was great, because for some reason it gave me the one year student discount again, which I had already used the previous year.
- erikpukinskis 8y agoThis is why some designers advise not to use the word “Cancel” at all. It’s pretty ambiguous what it really means.