It's not just the one e-mail, there appear to be other bad reviews from people who have actually used them, although it's impossible to tell whether or not they

It's not just the one e-mail, there appear to be other bad reviews from people who have actually used them, although it's impossible to tell whether or not they're real. "They quoted me $155 and ended up charging me over $500 and STILL wanted me to pay for some dumb protection service at $85 per year. AND THEY DID NOT EVEN FULLY RECOVER THE FULL DATA!" "John retrieved the images as promised, but once he did he held them hostage demanding more money!" "This place is extremely unprofessional. They charged WAY more than the original quote, and then demanded payment before returning my item. Also, they accused me of "harassing" them when I called to discuss the difference in price from the quoted cost." "Wish I'd skipped them. My laptop hard drive crashed and I needed to recover some Word & Excel docs. A month later they haven't recovered all of my data and are completely unresponsive to calls/emails. Now I'm out $460, I don't have the data that I paid to get back, and John still has my hard drive, so I'm stuck." "The data recovery was more expensive than quoted by Tekserve (by $200). Actual price was way over estimate (by $400). Communications were unclear. Terms were nebulous. Service was always late."