3 ms·
The 'product' in this case was some abstract crap like 'the right to fly at a particular time pursuant to the terms and conditions set out on the website.' They
by gabrielroth 16y ago
The 'product' in this case was some abstract crap like 'the right to fly at a particular time pursuant to the terms and conditions set out on the website.' They're doing a great job of delivering their product; it's just a lousy product.