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If you would like the European equivalent of this customer experience, I warmly recommend you try out Air France. If you want even worse, try Ryanair. They act

by swombat 16y ago

If you would like the European equivalent of this customer experience, I warmly recommend you try out Air France. If you want even worse, try Ryanair. They actually pride themselves on treating their customers like cattle, dumb-ass sheep to be fleeced at every opportunity.

goatforce5 16y ago
...and yet Ryanair is(/was?) the most profitable airline in Europe. They made a profit €452M in the last 6 months, apparently: http://www.ryanair.com/en/news/ryanair-half-year-profits-rise-17-percent-to-452m-euro http://www.ryanair.com/en/news/ryanair-half-year-profits-ris... Looks like they've found a formula that works for them.
rmc 16y ago
Yes Ryanair almost pride themselves on being rude. They customer service response is that you can coy someone else if you don't pike them. However they are ridiculously cheap. I was in a long distance relationship with someone in a different country 300km away. We saw each other almost every weekend or second weekend thanks to Ryanair. Return international flight frequently cost €30, sometimes less. I have more than once had a flight cost €0.01, including all taxes/charges. Ryanair are rude and uncaring, but damn, they made flights cheap amd available.
arethuza 16y ago
Ryanair's website is truly evil - who would have guessed that "No I don't want insurance" is half way down the list of countries. However, the flight experience is OK - comparable with your usual charter flight carriers and the value for money is exceptional.
- patrickk 16y ago
  Around the turn of the millennium two students built a prototype Ryanair website and asked for IR£15,000 (at the time) for it. Ryanair bargained them down to IR£12,000. Their booking process is held up as a textbook 'how not to do usability' case study. The amount of money they can potentially milk from you in the "services" section of the booking process (stuff listed by default as €0.00 like the SMS booking confirmation) is almost funny.

by swombat 16y ago

goatforce5 16y ago

...and yet Ryanair is(/was?) the most profitable airline in Europe. They made a profit €452M in the last 6 months, apparently: http://www.ryanair.com/en/news/ryanair-half-year-profits-rise-17-percent-to-452m-euro http://www.ryanair.com/en/news/ryanair-half-year-profits-ris... Looks like they've found a formula that works for them.

rmc 16y ago

Yes Ryanair almost pride themselves on being rude. They customer service response is that you can coy someone else if you don't pike them. However they are ridiculously cheap. I was in a long distance relationship with someone in a different country 300km away. We saw each other almost every weekend or second weekend thanks to Ryanair. Return international flight frequently cost €30, sometimes less. I have more than once had a flight cost €0.01, including all taxes/charges. Ryanair are rude and uncaring, but damn, they made flights cheap amd available.

arethuza 16y ago

Ryanair's website is truly evil - who would have guessed that "No I don't want insurance" is half way down the list of countries. However, the flight experience is OK - comparable with your usual charter flight carriers and the value for money is exceptional.

patrickk 16y ago
Around the turn of the millennium two students built a prototype Ryanair website and asked for IR£15,000 (at the time) for it. Ryanair bargained them down to IR£12,000. Their booking process is held up as a textbook 'how not to do usability' case study. The amount of money they can potentially milk from you in the "services" section of the booking process (stuff listed by default as €0.00 like the SMS booking confirmation) is almost funny.