It's not Virgin America's policy. Also, in regard to me not being a "customer" (and that justifying their attitude): how do you define "customer"? If I don't h

It's not Virgin America's policy. Also, in regard to me not being a "customer" (and that justifying their attitude): how do you define "customer"? If I don't have an active ticket with them, am I no longer a United customer? What if I bought one in the past, and have every intention of buying another on in the future? So, you wouldn't say "they lost a customer"?