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At some stores I've been given a receipt with a code on it that I can use for giving customer feedback. Plus, there's an incentive of entering a contest if you
by Splines 16y ago
At some stores I've been given a receipt with a code on it that I can use for giving customer feedback. Plus, there's an incentive of entering a contest if you give them feedback.
Seems like the right sort of solution to me.
Random example: http://mfisurvey.marketforce.com/raisingcanes/ http://mfisurvey.marketforce.com/raisingcanes/
- ceejayoz 16y agoThat can still easily be gamed. "Oh, sorry, the receipt printer is out of order today, Mr. Pissed Customer!"
- Avenger42 16y agoTrue, but if the corporate office notices that one store almost never has any reviews posted, or notices that their sponsored site (with the receipt codes) has a store getting 5-star reviews (indicating that the receipts are only being given out to people likely to be positive), while a non-sponsored site has markedly lower scores, then you'd probably look into what's going on there. And the best way to figure out how a store is actually doing is still to go there and see for yourself.