5 ms·

I am so starving. http://www.theonion.com/articles/i-am-so-starving-vs-i-am-so-starving,11541/ http://www.theonion.com/articles/i-am-so-starving-vs-i-am-so...

I am so starving. http://www.theonion.com/articles/i-am-so-starving-vs-i-am-so-starving,11541/ http://www.theonion.com/articles/i-am-so-starving-vs-i-am-so... We get it, flying is frustrating. Sometimes you have to wait four hours in an airport. Sometimes, the airlines don't treat you like the important person you are convinced you are. Write your rant, and delete it. Just don't publish it under the color of "advice", it makes you look like a whiney little kid.

zacharycohn 16y ago
He wasn't complaining about having to wait 4 hours. He was complaining about the lack of respect they have for customers (not specifically him, but in general), and he was comparing his experience between Virgin and United. With one, he was surprised by an unfortunate, not-well-known policy and OFFERED NO HELP, versus the other where they went above and beyond what he expected from them (sell him a ticket to get home). I think this is a great example of how some companies "get it" and are going to keep and grow their customers, while other companies don't "get it" and it will lead to their demise.
- stanleydrew 16y ago
  Since when is selling you a ticket "above and beyond" expectations for an airline?
  - InnocentB 16y ago
    I think the parent is indicating that selling you a ticket is the expectation, and that Virgin went above and beyond that baseline.
  - duffbeer703 16y ago
    Being treated like a human being is "above and beyond" with respect to airlines.
aberman 16y ago
Actually, I don't find flying particularly frustrating. Waiting on the runway, getting kicked off my flight because it's overbooked, getting stuck in the airport - it goes with the territory, and I am okay with that. My grudge with United (and subsequent love affair with Virgin) was about the way they treat their customers.
- Tamerlin 16y ago
  IMO this is actually a problem. We're so used to being treated like crap that we take it for granted and accept it. If you have six widget, and you sell seven, you have to give the 7th a refund, otherwise it's fraud. When an airline has six seats and sells 8, the extra two buyers get the shaft, and that's ok?
  - zacharycohn 16y ago
    Well, when you get bumped they put you on another flight, and often offer free flights to the people who volunteer to get bumped... So it's not really fraud. They don't just strand you at the airport.
    - Tamerlin 16y ago
      No matter how you slice it, they're selling you something that they already sold to someone else.

zacharycohn 16y ago

He wasn't complaining about having to wait 4 hours. He was complaining about the lack of respect they have for customers (not specifically him, but in general), and he was comparing his experience between Virgin and United. With one, he was surprised by an unfortunate, not-well-known policy and OFFERED NO HELP, versus the other where they went above and beyond what he expected from them (sell him a ticket to get home). I think this is a great example of how some companies "get it" and are going to keep and grow their customers, while other companies don't "get it" and it will lead to their demise.

stanleydrew 16y ago
Since when is selling you a ticket "above and beyond" expectations for an airline?
- InnocentB 16y ago
  I think the parent is indicating that selling you a ticket is the expectation, and that Virgin went above and beyond that baseline.
- duffbeer703 16y ago
  Being treated like a human being is "above and beyond" with respect to airlines.

aberman 16y ago

Actually, I don't find flying particularly frustrating. Waiting on the runway, getting kicked off my flight because it's overbooked, getting stuck in the airport - it goes with the territory, and I am okay with that. My grudge with United (and subsequent love affair with Virgin) was about the way they treat their customers.

Tamerlin 16y ago
IMO this is actually a problem. We're so used to being treated like crap that we take it for granted and accept it. If you have six widget, and you sell seven, you have to give the 7th a refund, otherwise it's fraud. When an airline has six seats and sells 8, the extra two buyers get the shaft, and that's ok?
- zacharycohn 16y ago
  Well, when you get bumped they put you on another flight, and often offer free flights to the people who volunteer to get bumped... So it's not really fraud. They don't just strand you at the airport.
  - Tamerlin 16y ago
    No matter how you slice it, they're selling you something that they already sold to someone else.