I think there's a slight difference between an intrinsically public matter, like the Comcast issue, and a relationship between, say, a business owner and a cust

I think there's a slight difference between an intrinsically public matter, like the Comcast issue, and a relationship between, say, a business owner and a customer. In political fights, people on all sides make their best case to the public. Sometimes that best case is deceptive or manipulative and that's a problem, but the fact of activists trying to shift public opinion just goes with the territory and long predates the Internet. We're used to it; we have filters for it. The other thing is more complicated. If a business owner rips me off, that's bad. In the past, my only redress was the courts, which is a slow, cumbersome, expensive process. Now there's this new avenue where I can try to make the Internet hate the business owner. This can be a useful corrective, but it's very vulnerable to abuse.