If technical people spent a significant part of their time on how to bring a message instead of the content of the message, they would hardly be technical peopl

If technical people spent a significant part of their time on how to bring a message instead of the content of the message, they would hardly be technical people. You need smart minds to be doing what they are good at. You are presenting a dichotomy, that technical people can be smart or empathic but not both. Citation, please? I am keenly interested in learning why smart minds cannot be good at "what they are good at" if they take the time to improve their empathy and communication skills.