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I am all for being in control of what exactly you are saying and being alert to unintended slights but this example from TFA "But we don't have the budget or s
by plinkplonk 16y ago
I am all for being in control of what exactly you are saying and being alert to unintended slights but this example from TFA
"But we don't have the budget or skills to do that, how would we overcome that?" ... makes the presenter look very bad. ... be diplomatic and tactful ...
You could phrase it as, "This seems like an amazing idea and a great presentation. I wonder how we could secure the budgeting and get the team for it, because it seems like it'd be a profitable if we do, and it'd be a shame to miss this opportunity."
I don't think the first question necessarily insults the speaker, but that aside, does the second version even mean the same thing as the first?
The technique used seems to be an overblown [positive-(watered down)negative- positive] sandwiching. I am not sure it is the most effective way to communicate intent without giving offense.
If I heard something like that in a project meeting I would have to think about what exactly was being said and mentally strip away all the bracketing empty phrases to understand the real concern.
The first question can be modified to lose its sting (assuming a sting exists, I am not so sure, it wold depend very much on shared history, context and tone) by softening it up a bit without the unnecessary padding of the second version.
"What are your thoughts on the budget and skillsets needed to implement this idea?" or the more narrowly focused "How could we secure the budgeting and the team for this idea?" asked in a friendly tone avoids the middle manager speak of the second version (imo).
I've been in meetings (Hello Intuit!) where everyone was constantly trying to avoid giving even the slightest offense and every point was hedged in a lot of positive stroking and pre-declarations of non offensive intent, with sideways glances at the top dog in the room, to the point where no one could make out wtf was actually being said or who had what concerns.
Another example, the second response to his blog post didn't seem to be offensive to me, unless you are predisposed to see offense in any feedback that didn't use the sandwiching technique - positive stroke-mildly negative feedback with more hedging about ultimate altruistic purpose etc-then another positive statement about your intent/the speaker etc.
How much of this is a predisposition of the author vs sound advice that should be followed to get specific effects? Just something to think about.
By all means, be aware of how your speech/writing etc could give offense and avoid such instances where possible. Be careful in your phrasing, tone etc. Be socially aware.
That doesn't mean you have to be longwinded or speak in sandwiched Middle Manager-ese all the time. I think the central point of the article is valid and worth thinking about but the examples aren't very convincing. The article would be stronger with better crafted examples, considering the target audience.
PS: just saying: my only "strategic intent" (heh) with this comment is to provide a bit of a counterpoint here on HN, not to provide acritique feedback to the author etc, which means I don't have to follow the sandwich strategy or pad up my comment with superficial stroking to make him more amenable to my suggestions and so on and so forth.
- igravious 16y agoYou know plinkplonk, you make some fine points there†. What would you feel about the following - how about stating upfront your lack of intention to insult? "I'm not criticizing you personally but, yada yada yada" †this being and polite malarky is a cinch, wish I'd known sooner
- thalur 16y agoYou have to be careful that what follows the "but" is not a personal criticisim. For example: "I don't mean to be rude, but you're an idiot" is no less rude as a result of claiming not to be rude (though they /may/ not notice this and it might work).
- StrawberryFrog 16y agothat kind of phrase is called a "but-head" http://www.boston.com/bostonglobe/ideas/articles/2010/11/14/i_hate_to_tell_you/ http://www.boston.com/bostonglobe/ideas/articles/2010/11/14/...
- deleted 16y ago[deleted]
- kerryfalk 16y agoI've actually been working on this for many years, I still suck at it when I'm stressed or have decided that the person I'm speaking to is "Strong enough to handle it" - Try changing that mindset (I know how ridiculous it is). This article reads to me like it's about interacting with personality types not of the Myers-Briggs "NT" variety. It seems that most IT professionals are of some NT variation, lots of INTJ programmers so this post would probably ring true for a lot of people. "I don't think the first question necessarily insults the speaker, but that aside, does the second version even mean the same thing as the first?" Yes, it's about the intended goal and not the content of the questions. So they're designed to get to the destination differently. The goal is to overcome the issue of budgetary restraint. You and I might default to doing it the first way, the issue seems obvious, let's acknowledge it, solve it and move on. That's the NT way. Some people, challengers, Myers-Briggs ENTJs and most NTs will fight back and solve the issue and respect is often gained on both sides. If the person it's directed to isn't an NT, that approach will seem abrasive to them. "F" types will not happily play this game. I don't agree with the author that all communications must be dressed this way, there are personality types that revel in it and fully expect to be challenged in this way. ENTJs in particular will not respect you unless you can do this (And many CEOs are ENTJs). This argument is kind of like saying Java is the best language in the world, everything should be built in Java. Java has its place but it's far from the best tool for every job. I see this as the same thing.