If BankSimple is really going to be immediately contactable via "Phone, chat, FaceTime, Skype, email, whatever.", then they're bound to be innovating on the int

If BankSimple is really going to be immediately contactable via "Phone, chat, FaceTime, Skype, email, whatever.", then they're bound to be innovating on the internal stuff too. Can they realistically contract out the call center to any of the companies that service existing retail banks?