This is definitely a huge problem in project management tools. I don't mean to spam, but with AgileZen (http://agilezen.com/ http://agilezen.com/), we're trying

This is definitely a huge problem in project management tools. I don't mean to spam, but with AgileZen (http://agilezen.com/ http://agilezen.com/), we're trying very, very hard to create a project management app that isn't workflow-specific. I'd be very interested in knowing how we could make it even more flexible.