3 ms·

Yeah, the correct customer service solution is to have the full bus HOLD at a stop and let the emptier bus leave first (and stay ahead).

• adrianN 8y ago
  That delays all people who are already on the delayed bus even more.
  • jakobegger 8y ago
    Not necessarily. If the full bus stays in front, then there will be lots of people waiting at every future stop, trying to get on the full bus, taking ages to do so. If the full bus lets the empty bus pass, then all the people waiting at the next stop can get into the empty bus. When the full bus arrives at the next stop, right behind the formerly empty bus, nobody needs to get on, only people need to get off, so they don't need to stop as long at the next stop.
    • mcv 8y ago
      Or at least the bus gets a little less crowded. Being able to sit in the delayed bus is also worth something.