Someone once tried to steal my account and they would not help me unless I gave them the attackers email (they changed it on the account). This despite using t

Someone once tried to steal my account and they would not help me unless I gave them the attackers email (they changed it on the account). This despite using the same email for 10 years with them. Luckily amazon auto-filled it on one of their sign in forms so I was able to repeat it back to the customer service agent. Even then they were non-committal about fixing it despite the person making multiple fraudulent purchases.