I am surprised the support person suggested to just start a new account as I doubt this is sanctioned advice by Amazon and could lead you to be banned again in

I am surprised the support person suggested to just start a new account as I doubt this is sanctioned advice by Amazon and could lead you to be banned again in the future. Best to try to email jeff@amazon.com and be polite and succinct with your issue and desired outcome. Even perhaps mention that you were told to simply create a new account but that you doubt that this is the right approach. Hopefully someone from his team will respond. I believe Dave Clark (SVP of Ops) is also on Twitter so you could try to reach out to him and see if he can direct you to the right person. Best of luck, hope you resolve the issue.