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There’s a problem with DHH’s survey, which is that nobody whose keyboards are working cares to seek out and vote in it. Anecdata of course, but my 20 person en

There’s a problem with DHH’s survey, which is that nobody whose keyboards are working cares to seek out and vote in it. Anecdata of course, but my 20 person engineering team has been using MBPs with the new keyboards for the last three years (various models), and so far no one has had a keyboard problem. I’ve got a 2018 at home which I hammer pretty hard every day and no issues either. It’s not a popular opinion on HN but I actually like how the keyboard feels. So I’m not sure the despair is as widespread as it seems on HN. That said it does still seem like the failure rate is unreasonable, and I can easily see Apple losing the class action suits. More than that, this is a PR nightmare, and I’m not sure their “silent treatment” culture is an effective way to handle it.

i80and 8y ago
The new keyboard is the best-feeling keyboard I've ever used. I love the tactile experience! But the failure rate really is unnacceptable. Within a couple months of getting my 2016 Macbook Pro, keys started dying and falling off. My manager has resorted to just carrying around an external keyboard everywhere.
xutopia 8y ago
I too know too much about the bias in online polls. But this one touches home. At my workplace we only have 2 of the new MBP with the new keyboards... 100% of these people have issues with at least one key. They're the most frequent users of the air blowing keyboard cleaner so much that the IT department decided to just leave it out on a counter for us to use without asking. I'm about to do some moonlighting and cannot use my work computer for this so I'm building a Linux machine to do this. I've been using only Macs for 20 years and I'm going back to Linux for the first time since switching.