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> Amazon "deleted" all seller accounts in Europe, because they allegedly didn't sell anything. In the US, I used to use Amazon to re-sell things I no longer wa
by enobrev 8y ago
> Amazon "deleted" all seller accounts in Europe, because they allegedly didn't sell anything.
In the US, I used to use Amazon to re-sell things I no longer wanted / needed. Old books, especially technical ones, usually got a great price. Electronics I'd replaced would also do really well, especially since I kept the original packaging. And before I'd move to a new city, I'd sell as much as I could. Back then it was essentially encouraged, with a button showing "You purchased this item on <date>, click here to sell it!". I'd had excellent reviews from all buyers and as far as I was concerned it was the best way to get rid of quality goods because the sale was already made - I just needed to package and ship.
About a year later, I tried to go on to sell some things I'd replaced and it turned out they killed my seller account. Worse, I couldn't contact customer service because authentication on their Seller site was required, and my account was closed.
I called a few numbers and finally got hold of someone and was told my account was closed because I hadn't sold anything in a while. Seemed odd. I asked if they could re-open my account, which had been left in excellent standing, and that was denied. The support person suggested I just start a new account with a new email address. That seemed ridiculous to me. I don't want a new email address.
All that good will I'd built with the hundred or so things I'd sold: Gone, with no chance of return. Since I'm not trying to make a living on the platform, I was tossed. I'm surely not a blip on their radar, but I easily would have sold at least another $10k worth of stuff through them over the next few years.
It was a pretty great thing. Unfortunate how they've ruined it so.
- kharak 8y ago> The support person suggested I just start a new account with a new email address. That seemed ridiculous to me. I don't want a new email address. One of the replies told us exactly the same. Just reopen with a new email address. Ridiculous on it's own, but we had inventory in Amazons warehouses left, worth thousands of euros. What would have happened with that? Destroyed without compensation is my best guess.
- enobrev 8y agoThat's ridiculous. I imagine you're right. They would have likely sold it off at one of their bulk auctions.
- ekovarski 8y agoI am surprised the support person suggested to just start a new account as I doubt this is sanctioned advice by Amazon and could lead you to be banned again in the future. Best to try to email jeff@amazon.com and be polite and succinct with your issue and desired outcome. Even perhaps mention that you were told to simply create a new account but that you doubt that this is the right approach. Hopefully someone from his team will respond. I believe Dave Clark (SVP of Ops) is also on Twitter so you could try to reach out to him and see if he can direct you to the right person. Best of luck, hope you resolve the issue.