Yes, make it as easy as possible for the random worker who is reviewing your case to approve a positive resolution. It's unclear if you sent several mails but t

Yes, make it as easy as possible for the random worker who is reviewing your case to approve a positive resolution. It's unclear if you sent several mails but the last one where you simply attach screenshots of your discussion with the manufacturer requires too much "effort" from the worker to understand the context. You should include the screenshots as documentation but you should clearly summarize the steps you are taking to address whatever concerns they have. It's tedious and stressful but should make it easier for your case to be resolved. Good luck.