Right, so you do it outside the model. We have a % of engineering capacity reserved for non-customer-facing work. Unfortunately it is mostly spent responding t

Right, so you do it outside the model. We have a % of engineering capacity reserved for non-customer-facing work. Unfortunately it is mostly spent responding to infrastructure / dependency churn, just treading water rather than getting ahead, but it helps. No one is going to criticize you for refactoring what needs refactoring, as long as you are also making progress on your OKRs.