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That, in turn, tends to have a lot to do with the incentive structures of the person coming up with the metrics. If you've got someone who's been tasked with i
by bunderbunder 8y ago
That, in turn, tends to have a lot to do with the incentive structures of the person coming up with the metrics.
If you've got someone who's been tasked with improving large-scale system outcomes, and they're developing metrics that are meant to be a means to that end, then you might expect them to come up with a well-crafted set of metrics. Of course, you can only expect them to implement those metrics to the extent that they're able to alter the system in a way that allows for collecting them. The best plan in the world isn't worth much if nobody has the power to execute on it.
If, on the other hand, they're being designed by someone whose task was, "We need to be more data-driven; come up with some metrics and give me a dashboard," they're going to do exactly that. No more, no less.