> ...any metric oriented organisation might want to have an explicit alignment process that ensures... Yes, I think many folks would agree that metrics aren't

> ...any metric oriented organisation might want to have an explicit alignment process that ensures... Yes, I think many folks would agree that metrics aren't an easy thing to use properly. One huge problem, however, is that organizations that are apt to rely on metrics usually aren't sensitive enough to realize that there's more to their use than coming up with a wish-list and then dreaming up bullshit KPI's which are somehow intended "move the needle" towards correct outcomes. And when it doesn't someone just bullshits their way around the failure instead of doing the hard work needed to honestly address mistakes and problems. That's, I think, what happens a lot in dysfunctional school districts, though many of us might see this comedy of errors show up in orgs with a matrix management structure.