> Economists [..] report that in recent years the only increase in total-factor productivity in the US economy has been in the information technology-producing

> Economists [..] report that in recent years the only increase in total-factor productivity in the US economy has been in the information technology-producing industries. And guess how those industries did that? Metrics. Metrics are a simple tool. They are almost worthless by themselves and can even be a detriment. But like any tool, if you pick the right ones and use them right, it's much better than not having the tool. There are tons of ways business processes can improve by analyzing metrics, it's not just an employee productivity stick.