A good manager will use metrics as information to help in assessment of work, not as the sole measurement. Very important for any manager to coach is the real o

A good manager will use metrics as information to help in assessment of work, not as the sole measurement. Very important for any manager to coach is the real organizational concern behind the number. If you’ve got more that n=5 things, at a certain point you _need_ metrics to make sense of how things are going. Are we getting our product to customers when they want it (OTD)? Being able to say, yes 90% of the time is very helpful compared to saying “who knows, we don’t do metrics here.”