4 ms·
> If you have a problem on OSX you just get 500 people telling you to reset your pram, and really you just need to wait for the next osx update. You certainly c
by ardy42 8y ago
> If you have a problem on OSX you just get 500 people telling you to reset your pram, and really you just need to wait for the next osx update. You certainly can't rollback an osx update. Nobody knows whats wrong because nobody has access to the code. Even if you did - each update is millions of lines of code. It is crazy town.
This is definitely true, and even Apple support can't really help you. It seems like they're only trained to troubleshoot the most basic stuff, and won't even do that if you have any "third party software" installed that they can blame.
However, if you try really hard and are lucky, you can sometimes downgrade. I recently had an awful freezing issue with a 2018 MBP that shipped with Sierra and persisted past a logic board replacement. I was eventually able to solve the issue by downgrading to High Sierra, but wasted a huge amount of time blindly troubleshooting and trying to figure out a downgrade procedure that worked.
Apple really needs to invest more in rigorous QA if it wants to continue down the path it's seems to want to follow.
- sk5t 8y agoYep, Apple support forums are absolutely dreadful. Way worse than Windows and way, way worse than Linux. You will find virtually nothing more than well-intentioned fumblers reciting some irrelevant plist tweak that maybe appeared to fix their problem. Say what you will about Microsoft--the MSDN forums and technical articles have some meat on the bone. People who actually understand, and are paid to understand at a deep level, DCOM, the registry, or whatever, they are out there. You've got the MVP program, super built-out partner channels, etc. With Apple, my distinct impression is that there do exist people who understand MacOS deeply, but they have zero interest in participating in the support communities, due to the way those communities appear to be built and (not) prioritized by Apple Inc. If there's anything even a little bit like the MS partner network, well, I'll be... really surprised. So all you get is duffers and superstitious folk, and the feedback loop intensifies the problem.
- StudentStuff 8y agoPart of this is no national chains are on MacOS (Walmart, Kroger & ilk are on Suse w/SuperPOS Ace, Costco just switched to Windows using an oddball NCR product), and few megacorps have gotten big on MacOS in a way where they develop IT talent that deeply understands MacOS. Thus, the pool of talent is extremely small, and the ability to self teach (closed source software and all) is really limited.
- stevekemp 8y agoI'm not sure that Apple support forums can be worse than the blind-leading-the-blind support you'll find on Ubuntu forums. Problems with your mouse not working? No doubt somebody will suggest adding a random PPA, purging your kernel, and installing one from two years ago. Your webserver can't write to htdocs/temp? No problem "chmod -R 777" will fix that.
- sk5t 8y agoCivilized people use Debian, Arch, CentOS, and--rarely--Fedora ;)
- bluedino 8y ago>> but they have zero interest in participating in the support It doesn't help that if you post any kind of technical instruction or information to the Apple site that doesn't involve a "Go to system preferences and uncheck this box", Apple will delete under the reason "this coiuld amage another users Mac"
- addicted 8y agoThe worst part about Apple Support is that Apple will delete threads that may indicate a problem with their hardware. Those usually have useful information, even if that information is simply that it's a hardware issue that cannot be resolved by you.