This is just false in many ways. Paid support for GCP is decent and if you can pay for the higher levels, even better. I've spoken with engineering teams in GCP

This is just false in many ways. Paid support for GCP is decent and if you can pay for the higher levels, even better. I've spoken with engineering teams in GCP about issues several times after support escalation. On consumer side, if you buy Google drive you get phone, email, and chat for all questions. Google Fi is the same.