No, I learned about the tactic from a security researcher's blog. Google wasn't responding (as usual) so he started to poke common names and finally got a respo

No, I learned about the tactic from a security researcher's blog. Google wasn't responding (as usual) so he started to poke common names and finally got a response. We have our own internal list in case we have a major issue. It's just something we keep in the toolchest that's cheaper (and faster!) than poking the lawyer or relying on a blog post to go viral. They don't want to act like a normal company with regular support and escalation channels, so we have no intention of treating them like a normal company.