4 ms·

I am very interested to know what you mean by the cult of metrics?

• sgt101 8y ago
  "What gets measured gets managed" - corrosively applied by establishing metrics that don't directly reflect business performance and are not under the control of the accountable people (NPS for example) and then directly and blindly using them to determine people's tenure or advancement. BUT! the development and use of metrics like this is helpful in many ways; the problem is that when really dumb people are asked to do this they use them in really dumb ways and this bit (the lack of capability and brains) is the big issue.
• deleted 8y ago
  [deleted]
• ramblerman 8y ago
  Not op, but metrics are the kingdom of middle-management. Things like "jira tickets closed per day" and other equally meaningless numbers that try create an illusion of productivity. The cult of metrics is then to optimize around the metric itself. Make smaller tickets so you can close more of them.