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What I can’t stand is the default practice of recording phone calls. “This call may be recorded for training purposes” with no way to opt out. Sure, I could han
by mrhappyunhappy 8y ago
What I can’t stand is the default practice of recording phone calls. “This call may be recorded for training purposes” with no way to opt out. Sure, I could hang up but what if I absolutely have to make that call. I don’t want my calls recorded by default, I want to be asked and the answer will always be No. If you are using my calls to make your company money by training your staff, I want to be compensated.
- lostlogin 8y agoLet the first human who answers know that you are recording too, for quality assurance and training. Additionally, apologise. The call is important but the current high demand has made you slower than normal.
- nulbyte 8y agoIn many states in the US, you only need one party's consent. In the cases where you need dual party consent, they must explicitly ask you. Of course, that works both ways in each case. If you only need one party's consent, you can be that party and record. You don't even need to ask consent. Also, you can opt out. Just ask them to stop recording. If they don't, hang up. But most companies will stop recording when asked.
- koheripbal 8y agoIt's not really about training. It is to provide evidence in court in case you try to sue the company. It also motivates customers to behave in a civil manner because they know they are being recorded.