4 ms·

The screens on front also spontaneously crack, all the time. My first phone, I thought it was a fluke, so I bought another. Then I had to RMA it. Then I stopped

• joecool1029 8y ago
  Yeah seriously, my issue isn't that the phones failed. My issue is that the company has a terrible repair center and leaves you over a month without a phone to use. Then when it's an obvious engineering defect, they don't offer a replacement to a model without the issue (or a refund) I've been lucky (for someone that buys phone direct) that I usually have a backup and a backup for the backup. Many don't have that luxury. I remember I had a Xperia Neo V cook the 3G portion of the radio and get denied for replacement under warranty (corrosion). All this leaves a terrible taste in my mouth. To contrast, my Phillips 43" monitor had the screen go (backlight mura), it's a comparable $600 device. Know what they do? Advance replacement, I had a new panel in 2 days and could ship back the defective. Sony could do this, but they don't. Since they lack local repair centers you're just left without a working device. Years back I had a friend with a 40gb ipod photo. It kept failing on him, Apple would replace. Eventually on the 3rd time they upgraded him to a 60gb ipod video, at no cost. He never experienced another failure. To date, he is still an Apple customer, still upgrades to their new devices every couple years. Sony doesn't even try in the US.