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Apple has much less consumer friendly return policies in many non-US markets. Take Hong Kong for example: "All products purchased at Apple Store in Hong Kong ca
by ctphipps 8y ago
Apple has much less consumer friendly return policies in many non-US markets. Take Hong Kong for example: "All products purchased at Apple Store in Hong Kong cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only." https://www.apple.com/hk/shop/help/exchange_return https://www.apple.com/hk/shop/help/exchange_return
I'd have a hard time arguing that the AirPods are defective because the non-bundled mat on the box didn't ship.
- culturestate 8y agoThis is...exactly the same as nearly every other retailer in HK. Off the top of my head - of places I’ve bought from recently - only Ikea allows random returns in HK. Everyone else is the same as Apple. Unlimited returns for any reason at every store is quite an American thing.
- chessturk 8y agoYou can even return marijuana to a pot shop. It's hilarious.
- chrischen 8y agoI actually think it's a good policy that while emotionally one may be hesitant to offer, but in reality it generates more profit for the retailer so long as they're not doing anything shady or anti-consumer in the first place.
- vsl 8y agoOr unless you’re in a business that has disproportionate number of asshole customers. Sony probably couldn’t afford to offer unconditional returns in the PlayStation store...
- chrischen 8y agoI'm fairly certain the exception is Hong Kong. Japan, Taiwan, all allow returns under the standard policy. Hong Kong probably does not allow it for other reasons. Maybe the policy gets exceptionally abused there.
- vsl 8y agoIt’s exactly that: https://9to5mac.com/2017/08/15/apple-hong-kong-scalpers/ https://9to5mac.com/2017/08/15/apple-hong-kong-scalpers/