I used to work in a helpdesk at a university. I don't know how many times I had to explain how to interpret the plagiarism scores they would get from the plagia

I used to work in a helpdesk at a university. I don't know how many times I had to explain how to interpret the plagiarism scores they would get from the plagiarism program we had. Many times they wanted to trust the simple number in front of them and not do the leg work needed to interpret that score.