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Does anyone here rely on Lyft or another rideshare for their business? I work for in the healthcare sector and we rely on rideshare quite a bit to ensure our me

Does anyone here rely on Lyft or another rideshare for their business? I work for in the healthcare sector and we rely on rideshare quite a bit to ensure our members can reach their doctor's appointment, etc. I would say around 50% of our trips are rideshare and the rest are local transportation companies; While Lyft isn't perfect I can't help but wonder if they are going to alter operations greatly whether it is to phase out their healthcare operations or buy us out. I am curious if anyone has some insight as to how Lyft plans on continuing their operations. Here is a link to some of the services Lyft offers if you are curious: https://www.lyftbusiness.com/healthcare https://www.lyftbusiness.com/healthcare

mattparmett 8y ago
Rideshare is certainly important in the healthcare world for NEMT (non-emergency medical transport). Both Lyft and Uber have built out health-related teams and business lines recently to address the NEMT market. [0] Prior to rideshare companies entering this market, there were legacy transportation "brokers" that coordinated and provided NEMT services - the largest and most well-known being Logisticare. Recently, newer companies have been started in the NEMT space. One example is Circulation [1]. These companies may provide transportation services directly, but also sit on top of existing rideshare companies like Lyft. Circulation and Lyft formed a partnership in December 2017 [2]. Circulation was actually recently acquired by Logisticare. So the answer to your question - rather than relying on a single rideshare company for your NEMT, consider using a broker (either old-school or new-school) that diversifies your rideshare exposure and abstracts away the actual rideshare companies from your workflow. (Disclaimer: the VC fund I work for was an investor in Circulation before they were acquired, but we're no longer invested.) [0] https://www.uberhealth.com/ https://www.uberhealth.com/ [1] https://www.circulation.com/ https://www.circulation.com/ [2] https://www.businesswire.com/news/home/20171205005862/en/Circulation-Lyft-Partner-Non-Emergency-Medical-Transportation https://www.businesswire.com/news/home/20171205005862/en/Cir...
djanogo 8y ago
"Reduce patient no show rates below the national average. Capture lost revenue from missed medical appointments with reliable rides from Lyft. " Brutally honest on why they are into this business.

mattparmett 8y ago

Rideshare is certainly important in the healthcare world for NEMT (non-emergency medical transport). Both Lyft and Uber have built out health-related teams and business lines recently to address the NEMT market. [0] Prior to rideshare companies entering this market, there were legacy transportation "brokers" that coordinated and provided NEMT services - the largest and most well-known being Logisticare. Recently, newer companies have been started in the NEMT space. One example is Circulation [1]. These companies may provide transportation services directly, but also sit on top of existing rideshare companies like Lyft. Circulation and Lyft formed a partnership in December 2017 [2]. Circulation was actually recently acquired by Logisticare. So the answer to your question - rather than relying on a single rideshare company for your NEMT, consider using a broker (either old-school or new-school) that diversifies your rideshare exposure and abstracts away the actual rideshare companies from your workflow. (Disclaimer: the VC fund I work for was an investor in Circulation before they were acquired, but we're no longer invested.) [0] https://www.uberhealth.com/ https://www.uberhealth.com/ [1] https://www.circulation.com/ https://www.circulation.com/ [2] https://www.businesswire.com/news/home/20171205005862/en/Circulation-Lyft-Partner-Non-Emergency-Medical-Transportation https://www.businesswire.com/news/home/20171205005862/en/Cir...

djanogo 8y ago

"Reduce patient no show rates below the national average. Capture lost revenue from missed medical appointments with reliable rides from Lyft. " Brutally honest on why they are into this business.