TBH though: - You are WAY underestimating modern Microsoft, they may be a dinosaur in that they are a relatively old company but they are definitely still one

TBH though: - You are WAY underestimating modern Microsoft, they may be a dinosaur in that they are a relatively old company but they are definitely still one of the bigger predators around. - Not every business has the same target audience. Some companies desire "everyone" and will make the barrier as low as possible; some companies will purposely target only those customers with the money and commitment to call a sales team and will not make the effort to support customers who are not worth the attention.