My point wasn't that general users are stupid -- far from it! It's that they think about these things differently than programmers do, and so when we build solu

My point wasn't that general users are stupid -- far from it! It's that they think about these things differently than programmers do, and so when we build solutions that are optimized for the way we think, we do them a disservice. In other words, dividing the world into "smart people" (e.g. us) and "dumb people" (e.g. everybody who isn't us) isn't productive. Realizing that there are people out there who think about these things differently than we do, and taking the time to learn how they think and build solutions that respect that, can be.