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> a simple quota that is too high to be achieved naturally As I recall, Dilbert nailed this one decades ago. "Welcome to sales training. We don't ask you to ac
by Bartweiss 8y ago
> a simple quota that is too high to be achieved naturally
As I recall, Dilbert nailed this one decades ago. "Welcome to sales training. We don't ask you to act illegally, but it's pretty much the only way to reach quota. That's it for training."
It works best at large, high-turnover companies; even if only 10% of the people you hire are willing to break the law, you filter out the honest people pretty quickly. And once fraud is common enough, it becomes culturally accepted, or inescapable via rules like "fire the bottom 20%". Sometimes it even ends up taught as a "best practice" to honest hires who don't know better. Hence credit card signups, hence fake Wells Fargo accounts, hence Comcast assigning reps to upsell on a percentage of all calls, even cancellations and complaints.
Heck, this is pretty much how game dev 'crunch time' works too; it's not scheduled, so there's no one to blame, but development targets get set so that it's a predictable outcome on every project.
- naveen99 8y agoThe other side is that the principal agent problem is real and people have different skill levels. Some people cheat to meet quotas, other people do it easily, lots fail and call the bluff that they won’t be fired for underachieving.