4 ms·

I wonder if there can even be a "repair" program until they have a new generation with a new keyboard out to just offer a replacement with. FWIW, I had a 2016

I wonder if there can even be a "repair" program until they have a new generation with a new keyboard out to just offer a replacement with. FWIW, I had a 2016 that had no issues until a key suddenly fell off. I now have a 2018 i9 that has no issues. I actually prefer this keyboard to the 2012-2015 keyboards but it's a shame about the reliability issues.

Spartan-S63 8y ago
I had a 2016 laptop and the only keyboard issue I had was caused by a repair. I took it back to the Apple Store and they replaced it with a similarly upgraded mid 2017 MacBook Pro, no questions asked. I, too, like this keyboard over the old one. There seems to be less key-wobble and it feels way less mushy. That's my biggest criticism with the old MacBook Pros. The keyboard was too mushy.
- kevinherron 8y ago
  "Less mushy" is how I describe what I like about them better as well. I didn't really notice it until I found myself typing on an older model a few weeks after I got the 2016 MBP. I think the keys are slightly bigger and more square, too. Or there's less gap between them, or something.
- JustSomeNobody 8y ago
  I have a mid-2014 and don't find the keys to be mushy. I have a Lenovo P series for work and I can push down in the middle of the keyboard and there is a few mm of flex. I really don't understand how Apple can make a keyboard that doesn't flex and the entire rest of the industry cannot.[0] [0] On the occasions I go to BestBuy, I walk around the laptops pushing down on the center of the keyboards. Yep, all flex.
- kalleboo 8y ago
  I wish I had an Apple store nearby. Instead I have to take to an Apple Authorized Repair center, have them mail it off to Apple, turns out they forgot to report one of the issues, have them mail it off again and then a month later I get my machine back, and it turns out it's still not fixed.
  - Spartan-S63 8y ago
    That's a really unfortunate service experience. The two times I've had to send my laptop in, it was overnighted to Apple, fixed in a day, and overnighted back. The third time that I went to an Apple store, they did a same-day return and replace for a year-old Late 2016 MacBook Pro.

Spartan-S63 8y ago

I had a 2016 laptop and the only keyboard issue I had was caused by a repair. I took it back to the Apple Store and they replaced it with a similarly upgraded mid 2017 MacBook Pro, no questions asked. I, too, like this keyboard over the old one. There seems to be less key-wobble and it feels way less mushy. That's my biggest criticism with the old MacBook Pros. The keyboard was too mushy.

kevinherron 8y ago
"Less mushy" is how I describe what I like about them better as well. I didn't really notice it until I found myself typing on an older model a few weeks after I got the 2016 MBP. I think the keys are slightly bigger and more square, too. Or there's less gap between them, or something.
JustSomeNobody 8y ago
I have a mid-2014 and don't find the keys to be mushy. I have a Lenovo P series for work and I can push down in the middle of the keyboard and there is a few mm of flex. I really don't understand how Apple can make a keyboard that doesn't flex and the entire rest of the industry cannot.[0] [0] On the occasions I go to BestBuy, I walk around the laptops pushing down on the center of the keyboards. Yep, all flex.
kalleboo 8y ago
I wish I had an Apple store nearby. Instead I have to take to an Apple Authorized Repair center, have them mail it off to Apple, turns out they forgot to report one of the issues, have them mail it off again and then a month later I get my machine back, and it turns out it's still not fixed.
- Spartan-S63 8y ago
  That's a really unfortunate service experience. The two times I've had to send my laptop in, it was overnighted to Apple, fixed in a day, and overnighted back. The third time that I went to an Apple store, they did a same-day return and replace for a year-old Late 2016 MacBook Pro.