I feel that the FTC's story leaves a few things to be desired. Here's a timeline: 1) Circa 2009, scammy "PC Diagnosis" scam starts. 2) Feb 2012, class action

I feel that the FTC's story leaves a few things to be desired. Here's a timeline: 1) Circa 2009, scammy "PC Diagnosis" scam starts. 2) Feb 2012, class action filed against Support.com for scareware up-selling a subscription service. [1] 3) Nov 2016, two TV affiliates run similar tests finding they're ripping off customers. [2] 4) Nov 2016, Office Depot discontinues the scam. [1] https://en.wikipedia.org/wiki/Support.com https://en.wikipedia.org/wiki/Support.com [2] https://www.pcmag.com/news/349821/office-depot-caught-selling-fixes-for-non-existent-pc-prob https://www.pcmag.com/news/349821/office-depot-caught-sellin... I feel like this could use a postmortem more than what feels like a congratulatory press release. I'd be curious to know if there were complaints filed with the FTC prior to November 2016.