Clearly you had a bad experience, but considering that Amtrak obviously kept an eye on the issue, determined a fix and resolved it to make sure it doesn't happe

Clearly you had a bad experience, but considering that Amtrak obviously kept an eye on the issue, determined a fix and resolved it to make sure it doesn't happen again -- wouldn't that make you more likely to take Amtrak in the future? Not all companies are as pro-active about fixing problems. Just not sure why their brand would be ruined considering the one issue you had with the service was proactively resolved.